CASE MANAGER (HOY)
Time Commitment: Full-time (40 hours/week) Standard business hours though some evening and weekend availability may be required.
Compensation: $20.00 – $25.00 (based on qualifications and experience)
USA is searching for a Case Manager to establish and oversee case management services for transitional-age youth (18 – 24). In partnership with the County of San Diego, USA’s innovative program will provide housing and recuperative services in a holistic environment for at-risk homeless youth. The ideal candidate will be tasked with providing case management services within the program on an ongoing basis, but also helping to develop the program.
The Case Manager will report directly to the Programs Manager. The Case Manager will also work closely with other areas within the organization, including peer support, housing & outreach, and medical / holistic services, as well as subcontractors / outside service providers.
The Case Manager should have a working knowledge of the following areas:
- Empowerment, harm-reduction models, advocacy and support techniques for victims/survivors of violence, individuals with mental illness and/or substance abuse issues, etc.;
- Case management, group and individual counseling, and linkage-referral;
- Wellness and recovery concepts, Medi-Cal regulations and program documentation;
- Community resources in San Diego County and the surrounding areas;
- Relevant evidence-based practices and leading outcome-driven care;
Program-specific responsibilities for the Case Manager position:
▪ Conducting intake assessment, and developing a road map that identifies each program participant’s unique goals and activities selected to meet their goals;
▪ Linking each TAY with a partnering behavioral health provider, ensuring adherence to schedules, and obtaining adequate Release of Information and other documentation at intake;
▪ Providing effective case management services and successfully work as a member of a treatment team;
▪ Meeting weekly with each TAY for on-going review of program needs and progress;
▪ Overseeing day-to-day activities of the TAY in the program, providing input for strategic decisions that affect the personalized goals and behavioral plans for each program participant;
▪ Prioritizing and managing responsibilities, as evidenced by timely completion of tasks;
▪ Working well with others in a cooperative manner, and taking initiative as needed to solve problems;
▪ Interacting positively with persons of diverse socio-economic backgrounds and education;
▪ Fostering excellent rapport with clients and build trusting and motivating relationships;
▪ Recognizing mood changes or signs of behavior that indicate relapse; and always maintaining appropriate boundaries between therapeutic and social relationships;
▪ Setting priorities and reacting appropriately to emergency situations;
▪ Serving as the first point-of-contact in an emergency situation within the STBH housing program;
▪ Developing tools and systems to accommodate the success of every program participant;
▪ Seeking out new partnerships to provide wrap-around services to program participants;
▪ Attending County and partnership meetings on a regular (i.e., weekly or monthly) basis;
▪ Meeting with program staff on a weekly basis to discuss how TAY are progressing (rounds);
▪ Seeking out potential program participants to include on the program’s housing waitlist;
▪ Interviewing potential participants and overseeing move-in documents with new program participants;
▪ Overseeing all legible, organized case note activity and communication between program staff;
Job requirements :
▪ Minimum High School Diploma or G.E.D.
▪ Undergraduate Degree preferred (Required for some grants).
▪ Minimum of 6 months working with underserved populations.
▪ Lived experience is a plus for this position.
▪ Experience working in a social service setting, serving individuals with severe mental illness;
▪ Must submit to a background check via Live Scan (with ongoing alerts), as required by specific programs, funding requirements and licensing regulations.
▪ Must have a valid driver’s license and a satisfactory driving record.
Requirements, including linguistic and cultural skills, education, experience, licenses and certifications : Experience as a youth or TAY who has experienced homelessness a strong plus. A strong positive viewpoint towards mental health is essential. Maintain and execute confidential information according to HIPAA standards. A dditional requirements: Excellent organizational skills and monitoring details focus; demonstrated ability to work with diverse populations; ability and desire to work as part of a team; ability to keep confidential information confidential and be discreet; and willingness to support USA’s mission and values. Position requires ability to use technology such as tablets and databases to document input; ability to communicate effectively in writing and verbally; and basic knowledge of computer, email and web navigation a must. Bilingual in Spanish is a plus.
It is the policy of Urban Street Angels, Inc. to ensure equal employment, contractor and volunteer opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic.